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Customer Story

Flowing smoothly: How a Colorado water utility is keeping up with rapid growth

With a population expected to hit 100,000 by 2050, Castle Rock, CO is faced with an unprecedented test for municipal services to not just keep up, but also meet the needs of future residents seamlessly and efficiently. Learn how this town is using Cartegraph to anticipate problems, inventory assets, and improve decision making.

  • Location
    Castle Rock, CO
  • Population
    57,666
  • Customer Since
    2006
  • Department
    Utilities
  • Awards
    High-Performance Government (2014-15)

Challenge

As the population grew, the strain on Castle Rock’s resources and municipal services intensified. The town hired Matthew Daniels in 2013 to help manage the existing and future needs of the town’s water assets. Daniels’ first concern was to know what he was working with.

“When you experience explosive growth, you’re just trying to keep up with it." 

“We, as a town, knew we had to invest in an asset management system to keep up with the rapid growth,” says Daniels, Castle Rock’s utilities mapping specialist. Having worked in other municipalities that used Cartegraph to identify and solve problems, Daniels had a grasp of how it could make a difference for Castle Rock’s water utilities operation.

Solution

Castle Rock chose Cartegraph for its work and asset management capabilities—and for the way it works with Esri GIS technology, which the town had adopted in the early stages of its growth. Daniels says the technological alignment between the asset management system and geospatial analysis provides clearly identifiable and quantifiable results to help improve decision making.

Results

60%

increase in hydrant inspection productivity

Using Cartegraph and Esri technologies, the town of Castle Rock is seeing solid results in everything from proactive maintenance to improved inspection time. This has enabled identification of priorities and efficiencies in time, saving the town and its residents' money.

Improved Asset Management: Though Castle Rock is still relatively modest in size, its accelerated growth has expanded the need for precise asset management. It has $516 million in water, wastewater, and storm water assets and that number is steadily increasing. With all of the complexities of rapid growth, municipal leaders knew water would be a major consideration. Cartegraph was the solution to make the analytical case for accurate asset renewal and expansion

“We know assets fail, so we want to get to the point where we can track them and know when that will happen.” 
Experience a ride through Castle Rock, Colorado with Utilities Mapping Specialist, Matthew Daniels as he gives you an in depth look at how he uses Cartegraph in his day-to-day operations.

“When you experience explosive growth, you’re just trying to keep up with it,” says Daniels. “Cartegraph helps us to be organized and strategic in how we tackle new assets. But, it also helps us make our case for the need to hire additional staff or request funding for capital improvement planning.”

In addition to improved planning, Cartegraph allows for the creation of a solid infrastructure platform for the increased water demand. “Now we can track that additional infrastructure as it goes in the ground,” Daniels says.

Preventative Maintenance: Managing new assets is only half the battle. “Long term, tracking and understanding the costs associated with the labor for each asset will lead us to do what we really want—which is preventative maintenance instead of reactive maintenance,” Daniels explains. “We know assets fail, so we want to get to the point where we can track them and know when that will happen.”  This tracking allows the town to be proactive and plan for improvements in the capital budget.

Faster Inspections: Castle Rock field professionals use iPads to take advantage of both Esri and Cartegraph technologies. Using ArcGIS maps to quickly locate assets and Cartegraph to conduct on-site inspections, crews are able to complete their work more efficiently.

In 2014, it took the team the entire year to inspect 930 fire hydrants. With Cartegraph, Castle Rock Water was able to inspect 831 in just six months. “That’s about a 40 to 50 percent increase in productivity,” Daniels says.

Data Preservation: As the utility’s workforce ages and workers start to retire, their institutional knowledge is at risk of getting lost. With Cartegraph, “We can now take that knowledge and archive it,” Daniels says. “We can get rid of everybody’s spreadsheets and the Word docs on people’s hard drives, and put in into one repository that will last.” Having this history makes it easier to predict future needs.

Where fragmented pieces of information exist, Cartegraph is filling in the gaps—and where the information didn’t exist in the first place, Cartegraph is creating a bigger picture. The analytics and data tools provided by Cartegraph and Esri are keeping Castle Rock water flowing smoothly.

Have an idea for a customer story? We’d love to hear it!
Contact Colleen McKenna at colleen.mckenna@cartegraph.com.
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